MENA Retention Operating System

Design the System.
Expand the Customer.
Compound the Revenue.

The only retention platform built for MENA SaaS and fintech teams — with MENA benchmarks, Arabic-market context, and a full metrics-to-operations stack at 15% below global market rates.

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15-day free trial
No credit card
No minimum seats
Self-serve setup
NRR Compounding +118% ↑
Account Health Overview ● LIVE
Portfolio NRR
114%
↑ +6% vs last quarter
At-Risk ARR
$48K
3 accounts flagged
Renewal Rate
87%
↑ +4% vs target
Avg Health
76
↑ 12 pts this month
Lean Technologies91 — Green
Paymob Solutions58 — Yellow
Fawry Digital22 — Red
⚡ Next Best Action: QBR with Paymob
65–85%
cheaper than Gainsight, ChurnZero, and Vitally — with equivalent core features for MENA SMB teams.
<30min
to first retention insight using Tool 08. No 4–8 week implementation. No dedicated CS ops team required.
0 tools
existed for MENA-specific retention benchmarks, Majlis premium CAC, and Arabic-market customer dynamics. Until now.
What Is Retention Schematics OS

Not a CS playbook.
A revenue retention system.

Built on a single principle: the goal is not to keep the customer — it is to expand the customer. Every tool, every diagnostic, every output is designed around NRR compounding, not churn reduction.

📐

Retention Architecture

Design your retention system the way an engineer designs a structure — with measurable load points, failure modes, and compounding strength over time.

📊

Metrics to Operations Stack

From churn calculators to playbook automation to renewal pipeline — a complete operating system, not a collection of spreadsheets.

🌍

Built for MENA

Western retention playbooks break in MENA markets. This platform is designed from the ground up for MENA SaaS and fintech realities.

Layer 01 — Metrics Engine
Revenue Intelligence
Calculate, track, and benchmark every retention metric that matters to your CFO and board.
Churn Calculator NRR Engine LTV:CAC CAC Reality Budget Analyzer
Layer 02 — Customer Intelligence
Account Health System
Score, monitor, and act on every account — with health bands, risk flags, and retention diagnostics.
Health Scoring Account Profiles NPS Engine TTV Tracker
Layer 03 — Operations Engine
Retention Execution
Automate the right action at the right time — playbooks, NBA tasks, renewal pipeline, and calendar orchestration.
Playbook Builder NBA Engine Renewal Pipeline Email Integration
Layer 04 — Board Intelligence
Executive Reporting
Board-ready NRR narratives, CFO-grade retention ROI models, and benchmark comparisons — auto-generated.
RPI Dashboard Board Narrative Benchmarks
How It Works

From zero to retention system
in under 30 minutes

01
🔐
Sign Up — No CC
Create your account in 60 seconds. 15-day free trial with no credit card required. Full access immediately.
→
02
📋
Run the Diagnostic
The Retention Diagnostic captures your baseline metrics and generates your retention score in 2 minutes.
→
03
👥
Add Your Accounts
Import or manually add your customer accounts. Health scores are calculated automatically.
→
04
⚡
Activate the System
Set up playbooks, configure your renewal pipeline, and let the NBA engine surface the next best action.
Who It's For

Built for MENA teams managing
revenue retention seriously

Founder / CEO
You manage CS yourself and need a system
Pre-Series B founders handling customer success without a dedicated team. You need retention metrics your investors understand.
No visibility into which accounts will churn next quarter
Board asks for NRR — you're calculating it in a spreadsheet
Can't afford Gainsight. Excel isn't enough.
CS Leader / Manager
You have a small team and need operational leverage
Head of CS or VP CS at a MENA SaaS company with 2–8 CSMs managing 50–300 accounts.
Manual health scoring is eating 6+ hours per week
No playbook system — every CSM operates differently
Renewal forecasts are guesswork without a pipeline tool
CFO / Finance
You need retention ROI in board-ready format
Finance leaders who need to model the revenue impact of retention investments and present NRR trends to the board.
CS team can't quantify the ROI of their work in dollars
NRR benchmarks vs MENA market are unavailable
LTV:CAC models are built in Excel with no audit trail
Why MENA-Specific

Western retention playbooks break in MENA markets.

Majlis Premium CAC

Enterprise deals in the Gulf require executive relationship investment — formal gatherings, travel, hospitality. Standard CAC models ignore this entirely.

MENA NRR Benchmarks

Global benchmarks from US SaaS don't apply. We track MENA-specific NRR ranges by segment, growth stage, and vertical.

Relationship-Driven Churn

MENA churn is often triggered by relationship breakdowns, not product failures. The platform accounts for relationship health signals.

Self-Serve at Affordable Price

Zero competitors offer transparent, self-serve pricing for MENA teams. Every alternative requires a sales call and $20,000+ contracts.

$0
MENA-specific CS platforms with transparent self-serve pricing before this one
15%
Below comparable global SMB market rates — verified against 10 competitors
30min
To first retention insight — vs 4–8 weeks for enterprise tools
1 seat
Minimum — no 2–10 seat minimums like every competitor
How We Compare

The only self-serve MENA CS platform
with transparent pricing

Platform Starter Price Full Platform MENA-Aware Self-Serve Free Tier Min Seats
Retention Schematics OS YOU $75/seat $109/seat ✓ Yes ✓ Yes ✓ Yes 1 seat
HubSpot Service Hub$45/seat$90/seat✗✓✗2 seats
Accoil~$20/seat~$50/seat✗✓✗1 seat
Totango$125/seat$110+/seat✗✓Limited5 seats
Custify$300/seat$300+/seat✗✗✗3 seats
ChurnZeroCustom$150+/seat est.✗✗✗5+ seats
Gainsight CSCustom$300+/seat est.✗✗✗10+ seats

Start your retention system today.

15 days free. No credit card. No minimum seats. Full platform access from day one.

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